Privacy Policy

Moniqo ("we", "us", "our") is committed to handling the personal information of people who contact us, enquire about our programmes or enrol with us in a careful and transparent way. This policy explains what information we collect, why we collect it, how long we keep it and what rights you have in relation to it.

This policy applies to personal data collected through our website at moniqoq.live, through enquiry forms, by telephone and by email. It is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. What Personal Data We Collect

We collect the following categories of personal data:

• Contact information: full name, email address, telephone number (if provided)
• Enquiry content: the message or question you submit through our contact form
• Enrolment information: details provided when registering for a programme
• Website usage data: pages visited, browser type, device type — collected via cookies where consent is given

2. How We Collect Personal Data

Personal data is collected when you:

• Submit an enquiry form on our website
• Contact us by telephone or email
• Enrol in one of our programmes
• Accept cookies on our website (analytics and preference cookies only with consent)

3. Legal Basis for Processing

We process your personal data on the following bases under the PDPA 2010:

• Consent: when you submit a form or give permission for analytics cookies
• Contractual necessity: when processing is needed to administer your enrolment
• Legitimate interests: for routine business communications relating to your enquiry

4. How We Use Your Data

We use personal data for the following purposes:

• Responding to your enquiry or question
• Processing and managing your programme enrolment
• Sending programme-related information such as session schedules and reading notes
• Improving our website and services based on usage data (analytics cookies only)
• Complying with applicable Malaysian law and regulations

We do not use your personal data for unsolicited marketing. We do not sell, rent or share your personal data with third parties for their marketing purposes.

5. Data Retention

We retain personal data for the following periods:

• Enquiry records: up to 12 months from the date of contact if no enrolment follows
• Enrolment records: up to 3 years from the end of the programme for administrative purposes
• Analytics data: up to 26 months, as set by the analytics provider

After these periods, data is deleted or anonymised.

6. Third-Party Services

We use the following third-party services that may process data:

• Google Analytics: website usage analytics (only where analytics cookies are accepted)
• Email service providers: for sending programme-related communications

These providers are required to handle data in accordance with applicable law. We do not share personal data with them for their own marketing use.

7. Cookie Information

Our website uses cookies. Essential cookies are required for the site to function. Analytics and preference cookies are only set with your consent. For full details of what each cookie category does and how to manage your preferences, please see our Cookie Policy.

8. Data Protection Measures

We take reasonable steps to protect the personal data we hold, including:

• Access to personal data restricted to staff members who need it to do their work
• Secure storage of enrolment records
• HTTPS encryption for data transmitted through our website
• Regular review of data handling practices

9. Your Rights Under the PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to processing (where consent is the basis)
• Request that we stop using your data for direct marketing (we do not send unsolicited marketing)
• Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data has been mishandled

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

11. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has submitted data to us, please contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. If changes are material, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.

13. Contact for Data Enquiries

For any questions about this policy or your personal data, contact us: